Once upon a time there were three business class-only airlines. They were called MaxJet, Eos, and SilverJet. These airlines were heralded as a new, exciting, and innovative business model. They offered premium service at prices lower than those lethargic legacy carriers. However, this story doesn't have a fairytale ending. MaxJet ruined Christmas for a lot of people, Eos failed in spring 2008, along with a slew of other airlines. SilverJet, the late comer to the group, was soon alone, but they too ran into trouble. The airline soon was issuing profit warnings and press statements seemed like a trampoline: the airline's flying...the airline's grounded...the airline's flying. There were stories that investment would pour in from an investor in the Middle East, but that money never arrived. SilverJet was grounded in May 2008 but in early June 2008 there was news that an investment company was interested in acquiring the company, and that it would be flying within a few weeks. But alas, just two days after that announcement the news is now that that won't happen either and the staff is laid off. At the least the journalists have had a lot of work to do.
Premium class-only airlines are not a bad model, per se. However, all these carriers lacked economies of scale and an attractive underlying network. The presence of economies of scale among airlines is a hotly debated topic among economists. The broad acceptance is that there are limited economies of scale, especially because the airline is so labor-intensive. And labor is such a high expenditure. Airlines are not factories where you can just produce more widgets. Most airlines maximize the use of their assets and if they want to expand must acquire more planes. More planes means more staff...and staff is expensive. Some authors argue that economies of scale exist until airlines reach approximately 10 aircraft or so, then they begin to dwindle. Of course, the larger the airline the better bargaining power with suppliers (e.g. advertisers, manufacturers, etc.), however those high-priced crews push up the expenses when buying a new plane. Fuel though is now the biggest culprit. These airlines also lacked an attractive network. They were operating in one of the largest markets in the world, London to New York, and some of them were operating some other routes and planning to open even others. However, onward movement of passengers is important to many, and this may have helped the airline. This concept though would have added complexity, costs, and may have meant no airline at all. The success of Lufthansa's premium class-only and Air France/KLM's concept show that they are viable business models, but maybe only integrated with a large network carrier. Lufthansa can capture that passenger that lives in a small hamlet ending in -dorf, fly him through Düsseldorf to hop on that business-class flight to New York. Those other carriers lacked that option.
If the price of fuel ever drops to a more realistic level or society is able to happily absorb permanent increases (highly unlikely) then we may see similar ventures. In the meantime, it looks this type of carrier will be grounded for a while.
The dynamics of the airline industry are becoming increasingly pronounced as deregulation and competition increase. Technology or government involvement are no longer guarantees of success. However, the business model is becoming the leading factor of survival in this industry. This blog comments on the development of airline business models throughout the world, and will hopefully give some insight into airline operations, the industry, and business models in general
Showing posts with label all business class; premium class. Show all posts
Showing posts with label all business class; premium class. Show all posts
Friday, June 13, 2008
Wednesday, May 28, 2008
Struggling at a premium
It appears as if the industry has spread its wrath on those premium carriers peddling their capacity on a the trans-Atlantic route. MaxJet didn't get any Christmas presents with its bankruptcy filing on Christmas Eve, Eos filed in late April of this year, and now SilverJet is struggling to stay afloat. These carriers certainly weren't lacking in neither their service offering nor execution, according to the reviews I have seen. However, there was only one thing missing: profitability. Although some of the carriers were reporting fair load factors one must always, always remember that load factors do not equal profit (i.e. give your seats away for free and you'll see a great load factor...and a bunch of angry employees asking for their salary). The challenge with the all-business class market is that these carriers are up against established brands with decent pricing. In May of this year there were approximately 8 500 seats crossing the Atlantic from London to New York. Less than 15% of this was produced by a pure premium class carrier. The rest were divived among 5 name-brand airlines. SilverJet is struggling against carriers such as Virgin, BA, Continental, and Delta. These carriers all have their established networks and onward travel, which are appealing elements for travelers. This is not to imply that the incumbents can not learn from their now or soon-to-be defunct premium competitors. It will be interesting to see how BA and their Open Skies concept fare on this market. Lufthansa has had success with the concept, however they have outsourced the operation to Private Air. Possibly these carriers should have investigated a form of tie-up.
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